The Impact of Human Capital Development on the Quality of Educational Service: An Analytical Study in Private Universities in Nineveh Governorate. | ||
| TANMIYAT AL-RAFIDAIN | ||
| Volume 42, Issue 139, September 2023, Pages 220-241 PDF (1.18 M) | ||
| Document Type: Research Paper | ||
| DOI: 10.33899/tanra.2023.180486 | ||
| Author | ||
| Marthad alsumaidaee | ||
| College of Administration and Economics - University of Mosul- Iraq | ||
| Abstract | ||
| The current research aims to identify the impact of human capital development in its dimensions (Education, Training) on the quality of educational service in its dimensions (Tangibility, Reliability, Response, Empathy, and Assurance). The field of research is represented in the private universities in Nineveh Governorate, which are (Al-Hadba University College, and Al-Noor University College), while the research community is represented by the faculty members working in those two universities, who number (375) individuals, as a random sample of (207) was chosen. An individual representing the research community. The research adopted the descriptive analytical approach, with the use of the questionnaire as a main tool for collecting data from the field side of the research. The data was analyzed using Statistical Package for the Social (SPSS-V25) and the program (AMOS-V25). Based on the results of the analysis, the research reached several conclusions, the most important of which is the existence of an impact relationship for human capital development on the quality of educational service at the macro and micro levels. The research also recommended several recommendations, the most important of which is to focus in the educational and training programs organized by universities on addressing the weaknesses that they suffer from, and these programs should be focused on developing the educational process in certain aspects such as (updating the curricula, paying attention to the psychological aspect of faculty members, meeting the requirements of Labor market). | ||
| Keywords | ||
| Human capital development; Education; Training; SERVQUAL; Quality Service | ||
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