Determinants of Patient Satisfaction with Outpatient Health Services at Al-Jumhori Teaching Hospital in Mosul | ||
| IRAQI JOURNALOF COMMUNITY MEDICINE | ||
| Article 1, Volume 28, Issue 1, March 2015, Pages 38-44 | ||
| Authors | ||
| Anmar B Al-Dewachi; Dhafar H Al-Bakri | ||
| Abstract | ||
| Background: Patients satisfaction is a key criterion by which the quality of health care services is evaluated. Studies on patients’ satisfaction have been recognized as a way to identify priorities and problems of health care services. Objectives: To evaluate patients’ satisfaction with health care services provided at outpatient clinics of Al-Jumhori Teaching Hospital in Mosul, and its association with different socio-demographic and other factors of respondents. Methods: A cross-sectional study was conducted on 300 patients attending outpatient’s clinics at Al-Jumhori Teaching Hospital in Mosul for the period between the 1st of February and 30 th of April 2013. Adult patients 18 years and older, sexes, all social classes and all levels of educations were interviewed about their satisfaction with services provided at outpatient clinics in the hospital. Results: A total of 300 patients were enrolled in this study. The response rate was 90%. The mean age of the participants was (36.59±17.18) years, 57.3% were males and the rest were females. Majority (88.7%) of the respondents was satisfied with all aspects of services provided by outpatient’s clinics and the highest satisfaction was with physician’s care (89.7%). Satisfaction level was significantly related to age (P= 0.027), marital status (P=0.0001), educational level (P=0.0001) social class (P=0.0001), and history of previous visits to outpatient clinics (P=0.005). Gender, residence and type of clinic had no significant association with patients’ level of satisfaction in outpatient clinics. Conclusion: This research concluded that age, marital status, education level, social class and history of previous visit to outpatient clinics had significant effect on patients’ level of satisfaction with health care services provided at outpatient clinics of Al-Jumhori Teaching Hospital in Mosul. | ||
| Keywords | ||
| Determinants; Patient satisfaction; outpatient; quality of health care; Mosul | ||
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