Assessment of Adult Patients Satisfaction Regarding Nursing Care in Different Hospitals in Kirkuk City | ||
| Kirkuk Journal of Science | ||
| Article 1, Volume 11, Issue 3, September 2016, Pages 222-236 PDF (0 K) | ||
| DOI: 10.32894/kujss.2016.124652 | ||
| Authors | ||
| Yaseen M. Mussa; Hussein A. Mohammed; Rebaz I. Ali | ||
| Abstract | ||
| Background: Patients’ satisfaction has been used as a significant indicator of quality services provided by health care personnel. Consequently, the most important predictor of patients’ overall satisfaction with hospital care is particularly related to their satisfaction with nursing care. Patient’s satisfaction with nursing care is important for any health care agency because nurses comprise the majority of health care providers and they provide care for patients 24 hours a day. Aim of the study: The aim of the current study was to identify the patients’ satisfaction regarding nursing care provided in different hospitals at Kirkuk city. Methodology: Quantitative design (descriptive study) conducted to assess patient's satisfaction about nursing care in Kirkuk city hospitals (Azadi teaching hospital and Kirkuk general hospital) include medical and surgical wards. The period of the study was carried out from the 2nd August 2015 to 10th April 2016. A formal consent was taken from all participants. A nonprobability (purposive) sample was selected, it consisted of 300 patients, whereas 150 patients were taken from each hospital. In order to reach the objective of the study, a questionnaire was constructed depending on Word Health Organization (WHO) questionnair and related literature review. The overall questions included (40) items scored by 3 likert scale option was used in the rating scale as: (Always = 3), (Sometimes = 2), (Never = 1), Satisfaction of the patients in items are determined as following (High =2.35 - 3), (Moderately = 1.69 - 2.34), and (Low = 1 - 1.68). Result: The result of present study revealed that high percent (23.7%) the study sample at age (18 – 27) years old . In relation to gender, the majority of the patients are females and account (61.7). Also the data analysis shows that mean of scores of patients responses regarding to communication items , shows high satisfied in (3) item (The nurse listen to the pt.'s complaining carefully, The nurse answers all the pt.'s questions, The nurse communicates with the pt. purposefully & therapeutically), and moderately satisfied in (3) items (The nurse explains the procedures to the patient, The nurse gives the pt. time to discuss the condition &treatment plan, The nurse encourages pt.'s participation in decision making) and low satisfied in (4) items (The nurse asks about the pt.'s condition frequently, The nurse gives the patient chance for asking questions. The nurse communicates with a clear tone of voice. The nurse respond for the pt.'s calling immediately). Conclusion: This study concluded that Patients were low satisfied regarding communication, while highly satisfied with the Skills and Competences nursing care. Recommendation: Establish an educational training program for nurses to upgrades their knowledge and practices, and further studies should be conducted concerning patients' satisfaction with nursing care provided in all hospitals. | ||
| Keywords | ||
| Patient Satisfaction; Nursing Care; assessment | ||
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