100/5000 Use Markov chains To predict the quality of banking service Applied research in the Middle East Investment Bank | ||
| Journal of Administration and Economics | ||
| Article 1, Volume 0, Issue 99, September 2018, Pages 55-66 | ||
| Authors | ||
| Nada Salman periwinkle; Anis Ali Salman; Safa Ali Nasser | ||
| Abstract | ||
| Longer Markov chains (Markov Chain) is one of the most important methods and techniques of statistical predictions TIME SERIES are widely used in the study of the market and currency exchange rates and other applications are many, (on the other hand taught scientists administration what is known as gap analysis between the known to the service expected by the service recipient and the perceived service after receiving the service by the receiver) deals with the application proposed by researchers in the merging between the idea of Markov chains and the gap analysis of service and an application did not address previously on the global level (to the knowledge of researchers), and will address the research to predict the gap between the quality of banking service expected and its dimensions and the quality of banking service perceived and its dimensions and its application in one of the private banks (Bank of the Middle East) and then predict the gap for a period of time later, in order to recognize the bank's administration over the match expectations, views and opinions of customers of the bank as they expect the level of quality and dimensions of the banking service with the level and the dimensions of quality of service inherent already in the service provided by the bank. Keywords Quality , Perceived Quality , Quality Dimensions , Banking Service Quality , Markov Chain . | ||
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